Apr.
30th
2012
Just in time for all the new NorthPoint Condo owners moving in! Guest post from Gentle Giant
10 Questions You NEED to Ask Before Before Hiring a Mover
The entire moving process is long, complicated, and stressful, so the last thing you want to worry about is hiring an unqualified, unprofessional moving company to move you and your family to your new home. This is why Gentle Giant Moving Company has compiled a list of 10 Questions you NEED to ask while you are researching moving companies to help with your transition into NorthPoint. These questions will allow you to easily identify legit moving companies over other companies that cut several dangerous corners to keep their prices low.
To help, we have supplied Gentle Giant’s answers to each question.
1.) How do you select your employees? Gentle Giant has an intensive interview process, complete with a full background check and a physical endurance test to make sure the candidate will make a successful Giant.
2.) Do you provide benefits for the movers? Gentle Giant provides health and dental insurance, 401k, short and long term disability, as well as additional Health and Wellness benefits, including compensated gym membership.
3.) How many moves do you complete a year? Across our national company, Gentle Giant completes over 13,000 moves every year. This number has continued to rise as we expand across the country and work closely with Realtors and Professional Organizers in the regions we work in.
4.) If there is a problem during the move, who will be handling it? Which department, individual, or a third party? The Crew Chief’s Gentle Giant places in charge of moves are experienced, expert movers that have received extensive training. This can often times can lead to the proper handling of claims right on the spot as they happen. However, if a problem needs further attention, Gentle Giant has a highly trained, in-house Quality Control Department that professionally and diligently handles every type of claim that comes in. In most cases, claims can be handled on the phone or in person by a handy Quality Control Field Representative, who can fix, repair, or replace almost anything. If the Field Representative is unable to fix the problem, Gentle Giant will enlist an appropriate, trusted outside contractor to handle it properly.
5.) What type of estimates do you offer? We offer hourly estimates and “not to exceed” estimates for local moves. Binding estimates are offered for interstate moves.
6.) Do you take credit cards? Yes, as well as checks and cash.
7.) Is your moving company a member of the American Moving and Storage Association, The Better Business Bureau, or are you listed as a Pro Mover? Not only is Gentle Giant a part of the AMSA, but we were recognized by them as the Independent Mover of the Year in 2009. In all of Gentle Giant’s regions, we are members of the Better Business Bureau and the Chamber of Commerce.
8.) Does your company offer secure storage? In all of Gentle Giant’s regions, we offer affordable, secure, and fully insured storage options. Gentle Giant’s storage comes with a detailed inventory list for easy access to specific items in storage. Climate controlled storage is also available in most regions.
9.) Do you offer insurance for moving? Gentle Giant offers Full Replacement Value Insurance, Actual Value Replacement Insurance, and a Basic Liability Insurance. Insurance options are carefully explained to each customer during the booking process, and can be changed on the day of the move with the job’s Crew Chief.
10.) What makes you different from all the other movers? Gentle Giant has been a leader in the moving industry because of our intense focus on customer service, the athleticism of the crews we send out on jobs, and our 100% Money Back Guarantee. Unheard of in the industry, this Guarantee states that Gentle Giant customers are entitled to a 100% money back satisfaction guarantee for each member of their moving crew: packer, driver, local mover, or long distance mover.
We hope that this has been helpful, and if you have any additional questions about Gentle Giant in Massachusetts, please call us at 1-800-442-6863 or Request an Estimate Online.
Photo Courtesy of Gentle Giant
